Terms of service.

These terms govern the use of the Lightvector website, the Lightvector client portal and the managed marketing service provided by Lightvector (“Lightvector”, “we”, “us”). By using the site, opening an account or taking the service, you agree to them.

If you take the service, the proposal or order you agree with us sets out the scope, the fees and the term. Where that document and these terms differ, the order wins.

“You” means the business taking the service and the people who use the portal on its behalf. Lightvector is a service for businesses, not for consumers.

Lightvector runs paid social advertising, advertising inside AI assistants and email for businesses. Our platform researches your market, plans the work, produces finished ads and emails from your own brand material, publishes through the channels you connect and reads the results back. Senior operators direct the platform and review what it makes. You approve client-facing work before it goes live.

The service runs inside accounts you own: your ad accounts, your email platform and your store. You give us the access the work needs and can withdraw it at any time. Media spend is paid by you to the platforms directly, unless your order says otherwise.

We carry out the service with reasonable skill and care. We may change how the platform works, and which tools and models it uses, as long as the service you have paid for is not materially reduced.

Access to the client portal is by invitation. Keep your sign-in details to yourself, tell us at once if you think they have been compromised, and make sure the people you invite are entitled to act for your business. You are responsible for what is done under your account.

We may suspend or close an account that breaks these terms, puts the service or other clients at risk, or is used for anything unlawful.

• Brand material. Logos, product photos, guidelines, copy and anything else you give us to work from. You confirm that you own it or have the right to let us use it.
• Accurate information about your products, your offers and your claims. We make work from what you tell us; the facts are yours to check.
• Timely reviews and approvals, so that work goes out while it is still relevant.
• Compliance of your business, your products and your claims with the law, and with the rules of the platforms where the work appears.

We may decline to make or publish anything we believe is unlawful, misleading or against a platform’s policies, and we will tell you why.

Nothing goes live in your name until you have approved it, unless you have asked us in writing to run part of the work without your approval. Once you approve a piece, you are responsible for its contents, including its claims and its compliance. If you want something taken down, tell us and we will remove it as quickly as the platforms allow.

The platforms we publish to have their own rules, review processes and outages. We work within them but cannot control them.

Fees are set out in your order. Unless it says otherwise, we invoice monthly in advance, invoices are due within 14 days, and all fees are exclusive of VAT, which is charged where it applies. Media spend and third-party costs are separate from our fees.

If an invoice is not paid on time we may pause the work until it is, and we may charge interest under the Late Payment of Commercial Debts (Interest) Act 1998. Fees already paid are not refundable except where these terms say so.

We may change our fees at the end of a term by giving you at least 30 days’ notice.

Your material stays yours. You give us a licence to use it to provide the service: to analyse it, to make work from it and to show it inside the portal.

The finished work is yours once it is paid for: the ads, the emails and the other deliverables we make for you, with the rights we hold in them. Until then, we keep them.

The platform stays ours: the software, the agents, the prompts, the templates, the processes and the know-how behind the service, and improvements to them. So do the learnings we record about what works, kept in a form that does not identify you or your customers.

We will not show your work publicly or name you as a client without your permission.

Our platform uses machine-learning models, including models run by third parties, to research, plan, write and design. We review the output, but we cannot promise that any piece is wholly original, free of resemblance to other work, or protectable by copyright in every country. Where a claim or a fact matters, check it before you approve.

We do not use your material to train models that serve other clients, and we choose providers whose terms do not let them train on the data we send.

Each of us will keep the other’s confidential information confidential, use it only for the service, and share it only with people who need it and are bound to keep it secret. This does not cover information that is public, already known, independently developed or required by law to be disclosed. The duty lasts for three years after the service ends.

How we handle personal data is set out in our privacy policy. Where we process personal data about your customers on your behalf, we act as your processor, follow your instructions and the terms of a data processing agreement, which we provide on request. Each of us will comply with the UK GDPR and the Data Protection Act 2018 in what we do under these terms.

The service runs for the term in your order and then continues month to month until either of us ends it with 30 days’ written notice. Either of us may end it at once if the other is in material breach and does not put it right within 14 days of being told, or becomes insolvent.

When the service ends we stop publishing, hand over the work you have paid for, disconnect from your accounts and delete or return your material within 30 days, apart from what we must keep by law. Fees for work done up to the end date remain payable.

Marketing results depend on many things outside our control: your product, your pricing, the platforms and the market among them. We do not promise any particular result, return on spend or revenue.

Neither of us is liable to the other for indirect or consequential loss, or for loss of profit, revenue, business or goodwill, however it arises.

Our total liability to you under or in connection with the service in any twelve-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

The website is provided as it is, for information. Its contents are ours or our licensors’ and may not be copied or reused without permission. Do not interfere with the site, probe it or scrape it. We may change or withdraw it at any time.

• We may update these terms. If a change is material we will give clients at least 30 days’ notice; continuing to use the service after that is acceptance.
• Neither of us may transfer this agreement without the other’s consent, except that we may transfer it to a successor to our business.
• These terms and your order are the whole agreement between us about the service.
• If a part of these terms is unenforceable, the rest still applies. A delay in enforcing a right is not a waiver of it.
• No one other than you and us has rights under these terms.
• Notices go by email, to the addresses on your order and to [email protected].
• These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction over any dispute.

Lightvector. Write to [email protected] with any question about these terms.